Website Terms & Conditions

Welcome to the Padfields website terms and conditions for use. Please read them carefully before using the website or placing an order. Your continued use of this website constitutes your agreement to be bound by these terms and conditions

Padfields reserves the right to amend these terms and conditions from time to time. You are encouraged to review them whenever you use this website.

These terms apply only to purchases made online and may be different to the terms and conditions applicable to purchases made in store.

This website is owned and operated by B.C. Padfields & Co Ltd, 125/126 Boutport Street, Barnstaple, Devon, EX31 1TG. The company registration number is 401530 and the VAT registration number is 143 4546 76

Your statutory rights as a consumer are not affected by these terms and conditions.

Any material downloaded or otherwise obtained through the use of this website is done at your own risk and you will be solely responsible for any damage to your own computer system or loss of data as a result.




We endeavour to ensure that details, colours, sizes and descriptions are accurate however these should be treated as a guide only as we cannot guarantee the complete accuracy of the information and/or pictures supplied. Colours in particular vary a great deal dependent on the device/screen on which they are being viewed.

Whilst every effort is made to ensure that the website is accurate there may be errors in prices, descriptions or availability which may result in the non acceptance of an order. If we do cancel your order we will notify you and refund any monies paid in relation to that contract as soon as is practicably possible. We will not be obliged to compensate you for not supplying your order.



Timescale – We will advise you of the anticipated delivery timescale when you place your order. This is an estimate only and we cannot accept cancellation of orders due to delays.

Arranging Delivery – As soon as the goods are ready for delivery we will contact you. We will try to offer a choice of delivery dates and hope that we can find one that is acceptable to you. All delivery times are estimates only and we cannot be held responsible for delays or accept any liability for consequential loss.

Delivery Access – Delivery beyond the entrance of your premises is at your own risk. Please make access to the room of your choice as easy as possible and remove pictures and ornaments etc to a safe place as we cannot accept liability for loss or damage. All deliveries with difficult access which may involve the removal of doors, windows etc or the use of lifting gear must be paid for by the customer and at the customers own risk.

It is the customers responsibility to ensure that the goods they have ordered can be delivered to the room of their choice. We cannot accept responsibility or cancellation of orders due to items not fitting.

If you are unable to take delivery of your goods on a date that we have arranged and confirmed then you must inform us at least 2 days beforehand by emailing so that another appointment can be made. If we cannot make delivery on a prearranged date through no fault of our own return charges will apply.

All orders must be paid for in full before delivery can take place.

The customer or their representative must inspect and sign for their delivery.

Any claims for damages or shortages must be made to the delivery staff at the time of delivery. Claims made after delivery will be dealt with at the company’s discretion.



By law you have a cooling off period where you may cancel your order which is up to 14 working days after we have delivered your order. You must cancel your order in writing and we must receive this within the 14 day period.

Products being returned must be in their original packaging and not have been used or tampered with in any way.

If the goods are faulty

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

Information on current regulation can be found here

If the goods are being returned for any other reason than being defective then it is the customers responsibility to arrange and pay for the goods to be returned to us. The customer has a duty of care to look after the goods during the cancellation period until the goods are returned.

If required Padfields can arrange to collect the goods and charge you for our costs to do so.

Upon return the goods will be inspected and a refund issued provided the goods are complete, undamaged and have not been tampered with.



Bespoke items or items ordered specially made to the customers requirements are not covered by the cooling off period. This includes but is not limited to any item where the customer can choose colour, fabric, size, wood finish or goods that we do not carry in stock and are thus specifically commissioned from a manufacturer.

Beds, divans, mattresses and pillows are excluded from the cooling off period for hygiene reasons and cannot be returned or cancelled unless confirmed as defective by Padfields.